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Veterans Affairs, Veterans Health Administration
Saint Cloud, Minnesota
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Veterans Affairs, Veterans Health Administration
Pensacola, Florida
Veterans Affairs, Veterans Health Administration
Orlando, Florida
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Guest Relations Coordinator (Full-time)
JOB SUMMARYThe Guest Relations Representative facilitates patient satisfaction by visiting with patients, providing or coordinating communication for non-English speaking and hearing impaired patients and addressing unmet needs.ESSENTIAL FUNCTIONS OF THE ROLEFacilitates patient satisfaction by visiting with patients to ensure patient's medical and non-medical needs are being met. Utilizes problem solving techniques following established policies and procedures in order to resolve patient complaints and concerns.Resolves immediate patient needs by contacting appropriate BSWH personnel and follow-up with complainant to ensure patient and /or
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