Description JOB SUMMARY: Provides service to Dayani Front desk, performing check-in and check-out duties. Provides patients and providers during inbound and outbound phone calls while scheduling appointments, capturing messages for the clinic staff and providers, and addressing the needs of the customer with occasional guidance. Schedules patient appointments, escalates patients' health concerns in accordance with individual division guidelines, provides connections to resources for clinical advice and guidance, and navigates complex situations while making sound effective decisions. Overview of VUMC Rehab
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