Job Description: In your pivotal, rewarding role as Hearing & Speech Tech II, you will be the Audiologist provider extender with primary tasks assisting adult hearing aid audiologists in clinical and administrative duties. Technician should review hearing aid/hearing evaluation/student lab workers schedules with Associate Director for following day to determine how they can be best utilized. Duties of the Adult Audiology Technician are subject to change and I be prioritized based on the needs of the clinic. The position will require flexibility.
Clinical Duties
Hearing Aid Appointments
Complete hearing aid contracts for hearing aid fittings
Basic cleaning of hearing aids: a) Listening check, b) Run hearing aids through drying chamber, c) Replace earhooks, and d) Re-tube earmolds
Complete parts of the hearing aid orientation: a) Orient patients to the parts of the hearing aid, b) Review battery care and precautions, c) Orient parent on how to place/remove hearing aids, d) Review hearing aid contract with the patient and make a copy of document for patient, e) Review with family Vanderbilt hearing aid services like Same-Day clinic, and f) Escort family to APSS following the appointment to ensure payment is secured.
Same Day Clinic
Manage the Same Day Clinic schedule at least three days a week at our satellite clinics.
This will allow the current technician to move to Franklin full time and see patients at least three days a week.
This technician can also perform some of the same duties as the new technician during hearing aid fittings.
Administrative Duties
Hearing Aid Program
Amplification Consult Visits
Monitor amplification consult visits to verify that insurance benefits are in the system prior to the appointment.
Calculate patient balance if they have a partial insurance benefit.
Contact patients if they have an insurance benefit that cannot be used at VUMC.
Call insurer for benefit information if necessary.
Amplification Fitting Appointments
Verify that the hearing aids and earmolds have arrived for the appointment.
Complete hearing aid contracts for the fittings.
Follow Up Visits
Confirm ordered accessories are received.
Bone Anchored Implant Fittings
Verify that equipment has arrived in the clinic.
Verify that codes for fitting appointment have been submitted insurance verification. If they are not covered codes, contact patient to verify the amount due at the time of the fitting. Document in chart.
Complete contract paperwork for fitting.
Bone Anchored Implant Program
Assist audiologists with letters of medical necessity (LMNs) for BAI devices/services: a) Write LMNs, b) Submit LMNs to administrative assistants, c) Follow up to ensure that signed LMNs are returned from the administrative assistants, d) Work with audiologist to obtain all necessary paperwork for BAI orders, e) Submit documents to Cochlear, Med-El and Oticon Medical, f) Follow up within 2-weeks to verify that documents were received and are being processed, and g) Maintain records regarding status of all submitted LMNs until devices/equipment are fit.
Epic Message Basket
Monitor pool message basket in eStar and distribute messages to the appropriate person for completion.
Department/Unit Summary
Vanderbilt Medical Centers offers world-class hearing and balance care to patients of all ages. Our clinic, in conjunction with top-ranked academic programs and nationally recognized research labs, provides our patients with the latest test techniques and therapies. We work closely with the Departments of Otolaryngology, Neurology, and primary care in our local and regional community to provide comprehensive care and treatment options to our patients.
Position Shift:
* In this role, you will work day time hours, Monday-Friday
Travel to existing and new satellite locations will be required.
View how Vanderbilt Health employees celebrate the difference they make every day:
Discover Vanderbilt University Medical Center:
Located in Nashville, Tennessee, and operating at a global crossroads of teaching, discovery and patient care, VUMC is a community of individuals who come to work each day with the simple aim of changing the world. It is a place where your expertise will be valued, your knowledge expanded, and your abilities challenged. It is a place where your diversity -- of culture, thinking, learning and leading -- is sought and celebrated. It is a place where employees know they are part of something that is bigger than themselves, take exceptional pride in their work and never settle for what was good enough yesterday. Vanderbilt's mission is to advance health and wellness through preeminent programs in patient care, education, and research.
VUMC Recent Accomplishments:
Because we are committed to providing the best in patient care, education and research, we are proud of our recent accomplishments.
US News & World Report: #1 Hospital in Tennessee, #1 Health Care Provider in Nashville, #1 Audiology (Bill Wilkerson Center), 12 adult and 10 pediatric clinical specialties ranked among the nation's best, #15 Education and Training
Truven Health Analytics: among the top 50 cardiovascular hospitals in the U.S.
Becker's Hospital Review: one of the "100 Greatest Hospitals in America"
The Leapfrog Group: grade "A" in Hospital Safety Score
National Institutes of Health: among the top 10 grant awardees for medical research in the US
Magnet Recognition Program: Vanderbilt nurses are the only group honored in Middle Tennessee
Nashville Business Journal: Middle Tennessee's healthiest employer
American Hospital Association: among the 100 "Most Wired" medical systems in the US
TECHNICAL CAPABILITIES: EQUIPMENT MAINTENANCE - (NOVICE):- Possesses sufficient fundamental proficiency to successfully demonstrate the ability to maintain equipment, products, or systems in practical applications of moderate difficulty. Assures that parts inventory is sufficient.
REHAB PTA/COTA PATIENT DOCUMENTATION (INTERMEDIATE):- Demonstrates mastery proficiency in documentation practices. Documents in the appropriate templates and utilizes only approved abbreviations within patient documentation. Meets institutional standards for quality and timeliness of documentation. May orient new staff to departmental and VUMC documentation standards. Will complete accurate chart audits of co-workers' documentation.
AUDIOLOGY PATIENT EDUCATION (INTERMEDIATE):- Communicates functional impact of assessment findings, treatment interventions, diagnosis, and disease process. Adapts communication to the level of understanding of the patient. Determines comprehension and need for repetition and/or revision of counseling methods. Promotes public awareness and prevention of communicative and related disorders through local, and regional presentations to patient groups (e.g. American Tinnitus Association, Vestibular Disorders Association etc). Generates measurable improvement in understanding and quality of life of patients and their families.
QUALITY ASSURANCE - (NOVICE):- Has provided continuous analysis and evaluation of assignment work processes, constantly striving for improvement in the way tasks and activities are accomplished by questioning their value to the process and contributing creative solutions. Has participated in the process of establishing, communicating and monitoring standards for quality and excellence. Demonstrates the ability to actually work on and improve a current business process, product or service.
CORE ACCOUNTABILITIES:
Organizational Impact: Performs non-routine tasks that significantly impact team's performance with minimal guidance.
Problem Solving/ Complexity of work: Conducts research and analysis to solve some non-routine problems.
Breadth of Knowledge: Applies broad job knowledge and has basic job skills in other areas.
Team Interaction: Provides informal guidance and support to less experienced team members.
CORE CAPABILITIES:
SUPPORTING COLLEAGUES:
Develops Self and Others: Continuously improves own skills by identifying development opportunities.
Builds and Maintains Relationships : Seeks to understand colleagues' priorities, working styles and develops relationships across areas.
Communicates Effectively: Openly shares information with others and communicates in a clear and courteous manner.
DELIVERING EXCELLENT SERVICES:
Serves Others with Compassion: Invests time to understand the problems, needs of others and how to provide excellent service.
Solves Complex Problems: Seeks to understand issues, solves routine problems, and raises proper concerns to supervisors in a timely manner.
Offers Meaningful Advice and Support: Listens carefully to understand the issues and provides accurate information and support.
ENSURING HIGH QUALITY:
Performs Excellent Work: Checks work quality before delivery and asks relevant questions to meet quality standards .
Ensures Continuous Improvement: Shows eagerness to learn new knowledge, technologies, tools or systems and displays willingness to go above and beyond.
Fulfills Safety and Regulatory Requirements: Demonstrates basic knowledge of conditions that affect safety and reports unsafe conditions to the appropriate person or department.
MANAGING RESOURCES EFFECTIVELY:
Demonstrates Accountability: Takes responsibility for completing assigned activities and thinks beyond standard approaches to provide high-quality work/service.
Stewards Organizational Resources: Displays understanding of how personal actions will impact departmental resources.
Makes Data Driven Decisions: Uses accurate information and good decision making to consistently achieve results on time and without error.
FOSTERING INNOVATION:
Generates New Ideas: Willingly proposes/accepts ideas or initiatives that will impact day-to-day operations by offering suggestions to enhance them.
Applies Technology: Absorbs new technology quickly; understands when to utilize the appropriate tools and procedures to ensure proper course of action.
Adapts to Change: Embraces change by keeping an open mind to changing plans and incorporates change instructions into own area of work.
Vanderbilt University Medical Center is home to Vanderbilt University Hospital, The Monroe Carell Jr. Children’s Hospital at Vanderbilt, the Vanderbilt Psychiatric Hospital and the Vanderbilt Stallworth Rehabilitation Hospital. These hospitals experienced more than 61,000 inpatient admissions during fiscal year 2015. Vanderbilt’s adult and pediatric clinics treated nearly 2 million patients during this same period. Vanderbilt University Hospital and the Monroe Carell Jr. Children’s Hospital at Vanderbilt are recognized again this year by U.S. News & World Report’s Best Hospitals as among the nation’s best with 18 nationally ranked specialties. Vanderbilt University Medical Center is world renowned because of the innovation, work ethic and collegiality of its employees. From our health care advances to our compassionate care, Vanderbilt owes its accomplishments and reputation to staff and faculty who bring skill and drive and innovation to the medical center day after day. World-leading academic departments and comprehensive centers of excellence pursue scientific discoveries and transformational educational and clinical advances across the entire spectrum of health and disease.As t...he largest employer in middle Tennessee, we welcome those who are interested in ongoing development in a caring, culturally sensitive and professional atmosphere. Most of us spend so much of our lives at work, we want to be part of maintaining a workplace in which people support one another and encourage reaching for excellence. Many high-achieving employees stay at Vanderbilt because of the professional growth they experience and because of their appreciation of Vanderbilt’s benefits, public events and discussions, athletic opportunities, beautiful setting and, above all, sense of community and purpose.Vanderbilt and its employees share a set of mutual expectations that have been created with productivity, legality, fairness and safety always in mind. We believe that our investment in training and compensating employees multiplies in value when we enable individuals to deliver their best performance for the benefit of us all.
