The health technician position is designed to provide the audiologist with assistance in meeting the clinical needs of the patient population served in the Audiology Clinic. In the process of doing so, the incumbent is required to deal directly with the Veteran patients in a variety of ways and settings. The health technician (hearing) provides support in three functional areas; 1) Patient Management, 2) Clinic Administration, 3) Hearing Aid Repairs. The duties include but are not limited to the following: Receive and direct patients, and answer routine inquiries. Determine nature of inquiry and independently respond to all administrative questions. Assist patients, visitors, and others requesting information. Perform administrative tasks such as filing, and completing clinical documentations. Manage office supplies and hearing aid inventory, electronic ordering, and verify orders upon arrival. Routinely check orders to insure that all components are present and in working order. Check malfunctioning hearing aids to determine if problems can be corrected or if they must be returned for repairs. Collect and organize data for regular and one-time reports. Perform patient care procedures and provides follow-up hearing aid consultation for patients recently fit with hearing aids. Work Schedule: Monday to Friday, 8:00 a.m. - 4:30 p.m. Position Description Title/PD#: Health Tech (Hearing)/PD097820 Promotion Potential: The selectee may be promoted to the full performance level without further competition when all regulatory, qualification, and performance requirements are met. Selection at a lower grade level does not guarantee promotion to the full performance level.
Internal Number: 598395800
About Veterans Affairs, Veterans Health Administration
Providing Health Care for Veterans: The Veterans Health Administration is America’s largest integrated health care system, providing care at 1,255 health care facilities, including 170 medical centers and 1,074 outpatient sites of care of varying complexity (VHA outpatient clinics), serving 9 million enrolled Veterans each year.