Description
Access Specialist - Pediatric Radiology
Your Role:
Provides service to patients and providers during inbound and outbound phone calls while scheduling appointments, capturing messages for the clinic staff and providers, and addressing the needs of the customer with occasional guidance. Schedules patient appointments, escalates patients' health concerns in accordance with individual division guidelines, provides connections to resources for clinical advice and guidance, and navigates complex situations while making sound effective decisions.
KEY RESPONSIBILITIES:
- Answers calls for multiple areas in efficient and effective manner using standard greetings for opening of call, content of call and closure of call.
- Ensures accuracy in answering questions and assisting customer with requests to meet their needs.
- Captures customer information and document using messaging system to clinic staff and/or providers.
- Schedules appointments in electronic systems using guidelines for area/department including prioritizing patients' health problems according to their urgency, educating/advising patients and making safe, effective decisions.
- Provides information to customer regarding appointment location, process steps, parking, etc.
- The responsibilities listed are a general overview of the position and additional duties may be assigned.
Shift: 8am-5pm (Variable Days)
Department/Unit Summary:
When it comes to diagnostic imaging, children's needs differ from adults'. They need extra safeguards and care. Our team has the experience and training to keep your child safe while providing accurate medical images. Our goal is to exceed families' and referring physicians' expectations with our imaging and interpretation.
We support the Image Gently Alliance for Radiation Safety in Pediatric Imaging, dedicated to raising awareness of lower radiation doses in the imaging of children. Children's Hospital also supports and practices the radiation safety principle of ALARA, an acronym for "as low as reasonably achievable."
Click Here To View The VUMC Promise of Discovery
Discover Vanderbilt University Medical Center:
Located in Nashville, Tennessee, and operating at a global crossroads of teaching, discovery and patient care, VUMC is a community of individuals who come to work each day with the simple aim of changing the world. It is a place where your expertise will be valued, your knowledge expanded and your abilities challenged. It is a place where your diversity -- of culture, thinking, learning and leading -- is sought and celebrated. It is a place where employees know they are part of something that is bigger than themselves, take exceptional pride in their work and never settle for what was good enough yesterday. Vanderbilt's mission is to advance health and wellness through preeminent programs in patient care, education, and research.
VUMC Recent Accomplishments
Because we are committed to providing the best in patient care, education and research, we are proud of our recent accomplishments:
- US News & World Report: #1 Hospital in Tennessee, #1 Health Care Provider in Nashville, #1 Audiology ( Bill Wilkerson Center ), 9 adult and 9 pediatric clinical specialties ranked among the nation's best, #15 Education and Training
- Truven Health Analytics: among the top 100 hospitals in the US
- Becker's Hospital Review: one of the "100 Greatest Hospitals in America"
- The Leapfrog Group: grade "A" in Hospital Safety Score
- National Institutes of Health: among the top 10 grant awardees for medical research in the US
- American Association for the Advancement of Science: 12 faculty members elected fellows in 2014
- Magnet Recognition Program: Vanderbilt nurses are the only group honored in Middle Tennessee
- Nashville Business Journal: Middle Tennessee's healthiest employer
- American Hospital Association: among the 100 "Most Wired" medical systems in the US
