Pharmacy Technician System Support for Specialty Pharmacy

Pharmacy Technician System Sup

Discovery Vanderbilt University Medical Center:

Located in Nashville, Tennessee, and operating at a global crossroads of teaching, discovery and patient care, VUMC is a community of individuals who come to work each day with the simple aim of changing the world. It is a place where your expertise will be valued, your knowledge expanded and your abilities challenged. It is a place where your diversity -- of culture, thinking, learning and leading -- is sought and celebrated. It is a place where employees know they are part of something that is bigger than themselves, take exceptional pride in their work and never settle for what was good enough yesterday. Vanderbilt's mission is to advance health and wellness through preeminent programs in patient care, education, and research.

Click Here To View The VUMC Promise of Discovery

The Department of Pharmaceutical Services provides comprehensive pharmaceutical care services to Vanderbilt University Hospital (VUH), Monroe Carell Jr. Children's Hospital at Vanderbilt (Children's Hospital), Vanderbilt Psychiatric Hospital (VPH) and The Vanderbilt Medical Group (VMG).

This patient-centered service is provided through the Patient Care Center organization and clinic structure.

The role of the Pharmacy is to promote safe and effective medication therapy for all patients and to provide oversight and leadership of the medication use system.

For more information visit our website: http://www.mc.vanderbilt.edu/root/vumc.php?site=pharmacy

JOB SUMMARY:

Provides expert leadership in the utilization of technical pharmacy and computer skills to assist in development, implementation and support of pharmacy systems or processes. Requires knowledge of pharmacy and hospital processes and strong analytical skills in gathering information, identifying problems and assisting with resolution of problems relating to systems or processes. Good written and verbal communication skills are required. Training of pharmacy staff to effectively utilize pharmacy systems is a requirement of the position.


KEY RESPONSIBILITIES:

• Supports implementation and testing of new systems or processes utilized in the pharmacy.
• Serves as a technical resource to users and others in the department for pharmacy systems and data management.
• Assists with data management to support programs, compliance and safe medication use processes.
• Participates in quality assurance activities related to the medication use process or specified program.
• The responsibilities listed are a general overview of the position and additional duties may be assigned.

TECHNICAL CAPABILITIES:

PHARMACY SYSTEMS INTEGRATION (INTERMEDIATE): - Demonstrates mastery of systems integration in practical applications of a difficult nature. Able to blend legacy systems with new systems and technology in a seamless solution. Possesses sufficient knowledge, training, and experience to be capable of successfully delivering systems integration solutions without requiring support and instruction from others.

PHARMACY DATA MANAGEMENT (INTERMEDIATE): - Demonstrates a conceptual and business understanding of Data Management, as well as related topics. Able to quickly and accurately discuss the impact of new technology, platforms and design criteria on Data Management. Knowledgeable of the major business units which use applications in Data Management. Understands and monitors appropriate key business indicators as they may apply to enhancements to Data Management. Able to communicate with users and customers regarding various business functions and how they fit into Data Management in an easily understood manner.

PHARMACEUTICAL QUALITY ASSURANCE & COMPLIANCE (ADVANCED): - Possesses specialized knowledge of the appropriate rules and regulations and applies them in difficult, stressful and complex situations. Demonstrates expertise and advanced knowledge of process improvement, and quality assurance techniques. Understands the principles upon which the rules and regulations are based. Demonstrates a commitment to continuous quality improvement and maintains compliance with a federal, state and local regulations as well as VUMC policies and procedures. Able to explain rules and regulations that are ambiguous or unclear.

MENTORING & COACHING - (NOVICE): - Constructively trains and mentors others by providing positive direction and feedback. Has provided constructive suggestions to improve a situation. Knows how to remove roadblocks to success and avoids judgments at all times. Makes a concerted effort to pass on experiences and job information that can be learned easily.

PHARMACEUTICAL COMPUTER LITERACY (INTERMEDIATE): - Has demonstrated a high level of proficiency in understanding computers or has successfully completed additional training for applications that are used to support more complex or automated medication use processes. Is capable of using the advanced features of pharmaceutical computer applications to support patient care issues of moderate difficulty.

CORE ACCOUNTABILITIES:

• Organizational Impact: Plans and sets day to day objectives for the team that have a direct effect on the results of the department or area that the job is in.
• Problem Solving/ Complexity of work: Resolves technical and operational problems within provided guidelines.
• Breadth of Knowledge: Applies advanced subject matter knowledge within a specific technical area and basic management knowledge to support the team.
• Team Interaction: Leads/supervises a unit within a department or a small department. Typically without budget or hire/fire authority. Role is typically a 'working' supervisor.

CORE CAPABILITIES:

SUPPORTING COLLEAGUES (M1):

• Develops Self and Others: Invests time, energy and enthusiasm in developing self/others to help improve performance and gain knowledge in new areas.
• Builds and Maintains Relationships: Maintains regular contact with key colleagues and stakeholders using formal and informal opportunities to expand and strengthen relationships.
• Communicates Effectively: Recognizes group interactions and modifies one's own communication style to suit different situations and audiences.

DELIVERING EXCELLENT SERVICES (M1):

• Serves Others with Compassion: Seeks to understand current and future needs of relevant stakeholders and customizes services to better address them.
• Solves Complex Problems: Approaches problems from different angles; Identifies new possibilities to interpret opportunities and develop concrete solutions.
• Offers Meaningful Advice and Support: Provides ongoing support and coaching in a constructive manner to increase employees' effectiveness.

ENSURING HIGH QUALITY (M1):

• Performs Excellent Work: Engages regularly in formal and informal dialogue about quality; directly addresses quality issues promptly.
• Ensures Continuous Improvement: Applies various learning experiences by looking beyond symptoms to uncover underlying causes of problems and identifies ways to resolve them.
• Fulfills Safety and Regulatory Requirements: Understands all aspects of providing a safe environment and performs routine safety checks to prevent safety hazards from occurring.

MANAGING RESOURCES EFFECTIVELY (M1):

• Demonstrates Accountability: Demonstrates a sense of ownership, focusing on and driving critical issues to closure.
• Stewards Organizational Resources: Applies understanding of the departmental work to effectively manage resources for a department/area.
• Makes Data Driven Decisions: Demonstrates strong understanding of the information or data to identify and elevate opportunities.

FOSTERING INNOVATION (M1):

• Generates New Ideas: Proactively identifies new ideas/opportunities from multiple sources or methods to improve processes beyond conventional approaches.
• Applies Technology: Demonstrates an enthusiasm for learning new technologies, tools, and procedures to address short-term challenges.
• Adapts to Change: Views difficult situations and/or problems as opportunities for improvement; actively embraces change instead of emphasizing negative elements.

Because we are committed to providing the best in patient care, education and research, we are proud of our recent accomplishments:

• US News & World Report: #1 Hospital in Tennessee, #1 Health Care Provider in Nashville, #1 Audiology ( Bill Wilkerson Center ), 9 adult and 9 pediatric clinical specialties ranked among the nation's best, #15 Education and Training

• Truven Health Analytics: among the top 100 hospitals in the US

• Becker's Hospital Review: one of the "100 Greatest Hospitals in America"

• The Leapfrog Group: grade "A" in Hospital Safety Score

• National Institutes of Health: among the top 10 grant awardees for medical research in the US

• American Association for the Advancement of Science: 12 faculty members elected fellows in 2014

• Magnet Recognition Program: Vanderbilt nurses are the only group honored in Tennessee

• Nashville Business Journal: Middle Tennessee's healthiest employer

• American Hospital Association: among the 100 "Most Wired" medical systems in the US

Please click on the link to learn more about the benefits package at Vanderbilt University Medical Center: https://hr.vumc.org/sites/vumc.org.hr/files/careers/2018BenefitsOverviewCandidate.pdf